FAQs for 2-Factor Authentication

Frequently asked questions about 2-Factor Authentication.  

What is 2-factor authentication?

2-factor authentication (2FA) is an extra layer of security used to log into your account. 

When you log in, you’ll need to enter your username and password along with a one time verification code.

Why are we requesting users to set up 2FA?

We’re enhancing our security which will give you an extra layer beyond your password! From October 14th, 2FA will become mandatory for users with accounts integrated with Xero, and will gradually be rolled out to all accounts over time. 

Can I disable 2FA once I’ve set it up?

From October 14th, you won’t be able to disable your 2FA. 

What is a backup code?

When setting up your 2FA, you’ll be given a list of backup codes. You’ll be able to use these backup codes to log into your Dext account if you no longer have access to your authenticator app or mobile device.  

We’d recommend storing your backup codes somewhere safe so you can refer back to them if you need them.

What happens if I change my mobile device?

If you change your mobile device, you can download the authenticator app onto your new mobile device. 

Alternatively, if you’re transferring your apps from one device to another, you can transfer your authenticator app across to your new device.

Will I need to enter a verification code each time I log in? 

When logging into your account and entering your verification code, you can select ‘Don’t ask me for the code for 7 days’. This will keep your account authenticated for the next 7 days and you won’t need to enter a new code, even if you sign into Dext from a different device or browser.

I don’t have a smartphone, what am I meant to do?

If you don’t have a smartphone, you can download Authy onto your desktop to generate your unique verification codes. 

You can find information on how to download this here.

Where can I find information on how to set 2FA up?

We have a dedicated article on setting up your 2FA. You can find it here