Some items you add to your Dext account may be rejected or uploaded without any data being extracted for various reasons.
Here are the main reasons why:
When an item is rejected:
“This item already exists in your account”
An item will only be rejected by the system as already existing if the exact same file is submitted more than once. This applies to both Costs and Sales items and all submission methods. For example, if you submit a PDF file via email and then try to upload the same PDF file via direct upload, the image will be rejected.
If it’s a different image of the same receipt, bill or other financial paperwork, the item will be treated as a duplicate item. You can find out more about duplicate items and how they are handled here.
When an item is uploaded but no data is extracted:
“Multiple transactions on the same upload”
There’s more than one transaction in the image that has been uploaded. We’ll add the image to your inbox, but some of the data may be incomplete. Review the entry, and separate the two transactions using our Split tool.
“Poor image quality”
We can’t read what you’ve sent us. Perhaps the picture is blurry, or the receipt is torn up and unreadable. If you can’t read the picture, we probably can’t either! We’ll add the image to your account, but with no attached data.
“That’s not an invoice!”
We LOVE seeing pictures of your dogs, but if you sent a picture of something that in’t a receipt, bill or invoice, we probably won’t find any financial data. Don’t worry, the picture will still end up in your Dext inbox. You can see that puppy pic later!