How to Cancel your Dext Prepare Account

What you need to know:

  • This article is aimed at Dext Prepare for Business accounts.
  • Only Admin users can cancel an account – if you cannot see the Subscription page, contact your account administrator.
  • If your accountant or bookkeeper is paying for your Dext Prepare subscription contact them to cancel your account.
  • If you’re a Dext Prepare partner and you want to cancel your subscription please contact your account manager.
  • If you’ve purchased your Dext Prepare account from the Apple App Store or Google Play Store, you’ll need to follow their instructions on how to cancel. 

Note: During the 30 day cancellation period, you’ll still have full access to your Dext Prepare account until the prepaid period has ended. 

To cancel your Dext Prepare account:

We recommend you export your data before you cancel your subscription. 

  1. Go My Profile in the sidebar, then Subscription.
  2. Go to the Billing tab.
  3. Select Cancel subscription.

Note: We’d recommend you return to the Subscriptions page to ensure sure your account has been successfully cancelled and that no further charges will apply.