Duplicate Document Number Error

If you receive the publishing error “Duplicate Document Number Error: You must specify a different number. This number has already been used.” this means that the invoice number already exists in your QuickBooks Online account.

You can easily fix it by following these steps:

 1. Open your QuickBooks Online and navigate to Settings >> Account and Settings >> Sales

 2. Check that ‘Custom transaction numbers’ is turned OFF

QBO Custom Transaction Numbers.png

 3. Back to QuickBooks Online Settings >> Account and Settings >> Advanced

 4. Check that ‘Warn if duplicate check/bill number is used’ is also turned OFF

QBO Warn if duplication cheque number.png