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FAQs for Accountants & Bookkeepers

Frequently asked questions about your Dext Prepare Account. 

Account Management

Subscriptions

Other

Account Management

How can I have multiple accounts with 1 email address?

If your client have multiple businesses that need to be created in Dext Prepare, a unique email address will need to be used for each business or you can use the same email address but add +1, +2 etc.

For example:

Christian’s Cookies – christian.roberts@dextuser.com
Christian’s Cakes – christian.roberts+1@dextuser.com
Christian’s Confectionary – christian.roberts+2@dextuser.com

‘This email is already taken’ message

Each Dext Prepare user must use their own email address to log in to the Web App and Mobile App.

As a result, each login email has to be unique.

If you see this message, it means that there’s already an existing Dext user using this email address.

See this article for what to do when you receive the ‘This email is already taken’ message.

How to Remove a Client

There are two options available when removing a Client from your Partner Account:

Disconnecting a client: completely removes the client from your account and severs the connection.

Deactivating a client: you keep access to the client account but suspend their Dext Prepare services. Any documents the client uploads won’t be extracted, however they will still be able to log into their account, view their data and start their own subscription or remove your access to their account.

See this article for how to remove a client from your account.

How to Transfer a Client

To transfer a client to another accountant or bookkeeper, an admin user within the client’s account itself, i.e. an Admin user from the client’s account or the current accountant must disconnect the client. See how to do this here.

Then the client will need to invite the new accountant or bookkeeper to access their account. See this article for how the client can do this.

How to Transfer your Subscription

There are three ways a Dext Prepare subscription can be paid:

  1. By the business that owns the Dext Prepare account.
  2. An Accountant or Bookkeeper that has access to the business’ account.
  3. A Direct client, already subscribed, who gives access to an accountant.

By default, Dext Prepare for Business accounts are paid for by the company that created the account. Accounts that were created by an Accountant or Bookkeeper are paid for as part of the Dext Prepare Partner’s subscription.

See this article for how to transfer a business’ Dext Prepare subscription to be paid by an Accountant/Bookkeeper, or transfer an Accountant/Bookkeeper account’s subscription to the Business owner.

Note: When a Direct paying client gives access to an accountant and the accountant would like to absorb their subscription, the Admin of the client’s self-paying account must contact Dext to consent for such a change to be made and the accountant must also agree to take over the subscription. Our team will then allow for the ‘Make Paid’ button to be visible on the accountant’s Dext account and they can then take over the billing.

Subscriptions

What is included in my plan?

Streamline 

Dext Prepare Streamline is our intermediate Accounting and Bookkeeping platform. It provides more customisation and control for each of your Client Accounts, and more options to automate the document collection and review processes.

Optimize

Dext Prepare Optimize is our advanced Accounting and Bookkeeping platform. It provides high-level insights into performance of your Client Base and Practice and dedicated communication tools to interact directly with your clients.
See this page for more information on pricing and what is included in your Streamline or Optimize account.

Usage and Add-on Limits

Your plan or bundle will have specific usage and add-on limits.

To see them:

  1. Go to My Profile in the sidebar.
  2. Click on Subscription.
  3. Then go to Your Plan and Usage.

For more information on usage limits and add-ons for all available plans, refer to this page.

Where to manage your subscriptions on Dext 

To manage your subscriptions:

  1. Log into the Web App.
  2. Go to My Profile in the sidebar.
  3. Then Subscription.

Where to get a report on your client’s account usage 

To view your usage and client usage:

  1. Go to My Profile in the sidebar.
  2. Click on Subscription.
  3. Go to Clients in the Prepare – Your Plan and Usage Section, then click View client usage.
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See this article for more information.

How to update billing details

You can change your billing details to update the information Dext Prepare uses to pay for your subscription.

To change your billing details:

  1. Go to My Profile in the sidebar.
  2. Then Subscription.
  3. Click the Billing tab.
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See this article for further information on how to update your billing details.

How to use add-ons to increase your usage limit

You can use add-ons to increase the usage limit of certain features in your plan.

To select these add-ons:

  1. Log into the Web App.
  2. Go to My Profile in the sidebar.
  3. Then Subscription.

Where to find your Dext invoices

To view your invoices:

  1. Go to My Profile in the sidebar.
  2. Click on Subscription.
  3. Go to the Invoice History tab.
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Note: For any invoices older than 12 months please contact support.

Other

Where to find your Certification Badge

You can find your certification badge in your Orange Select account:

  1. Log in to your Orange Select account.
  2. Go to Certification at the top of the page.

Brand Toolkit

Access our Dext brand toolkit here.

Further Resources

There are many more resources available to help you with your Dext account, including our Help Centre, Dext Prepare Certification, and training courses.
To access them:

  1. Log into the Dext Prepare Web App.
  2. Go to the Resources button in the top right corner.
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