To contact Dext support, start a chat in the Dext web app or mobile app, or email support@dext.com. Our chatbot replies first, in a chat and by email. To reach a person, ask for one in that same conversation. Human support is available 24 hours a day, Monday to Friday.
Contact Dext support in the web app
To contact Dext support in the web app, start a chat from the Message icon. You need to be logged in to Dext.
Select the Message icon in the bottom-right corner of the screen.
Select Send us a message.
Describe what you need help with.
Contact Dext support in the mobile app
To contact Dext support in the mobile app, start a chat from the More tab.
Go to More.
Under Support, tap Ask us a question.
Tap Send us a message.
To search the Help Centre without leaving the app, tap Help in the chat window.
Contact Dext support by email
To contact Dext support by email, write to support@dext.com. You don't need to be logged in to email us, so use email if you can't log in.
If you can, write from the email address you use to log in to Dext, so the team can find your account. If you no longer have access to that address, say so in your message.
Our chatbot replies to your email first. If you need a person, select Connect to an agent under its reply.
If you've only forgotten your password, you can reset it yourself. Go to How to reset your password in Dext
Can I speak to a person instead of the chatbot?
To speak to a person instead of the chatbot, ask for one in the chat or email thread you're already in. You don't need to start a new chat or send another email.
In a chat: type something like "speak to a human". The chatbot asks for the name or Customer Reference Number (CRN) of your Dext account and what you need help with. It then creates a case, and a member of our support team replies in the same chat.
By email: select Connect to an agent under the chatbot's reply, or reply asking for a person. You get an email confirming your request is with our support team, and a member of the team replies in the same email thread.
Ask for a call
To ask for a call, say so in your chat or email, and explain what you need help with. The support team reviews each request.
What to include in your message
To help our team pick up your request, include any of these details in your chat or email:
The name or CRN of your Dext account
What you were trying to do, and what happened instead
The exact wording of any message you saw
A screenshot or screen recording of the problem
If you can't log in, give the name of your account instead.
Tip:
To find the account CRN of a business account, go to Business settings > Business profile. In a practice account, go to Practice settings > Practice profile.
To find your user CRN, open the Profile icon in the top right, then select User settings.
You can only access this information in the Dext web app.
What happens after you contact support
After you contact Dext support, a member of our support team replies in your chat or by email. Human support is available 24 hours a day, Monday to Friday.
Chat: Replies appear in the Messages tab of the chat window in your Dext account. If you're not in the chat when we reply, you'll also receive an email notification.
Email: We reply to your email.