To reactivate your Dext account, you need to buy a plan. Your data is safe in the meantime. Whether your account has expired, been cancelled, deactivated, or disconnected, you keep access to your account and can still download your data. Resubscribing restores full access. To download your data, go to How can I export my documents from Dext?
Important: Only Business Admins can see the Manage subscription link in the banner and access the Subscription page to complete a purchase in the web app.
After deactivation or disconnection by an accountant
If your accountant has deactivated or disconnected your account, a banner appears at the top of your Dext account. Depending on what happened, it says:
"Your account has been deactivated by your accountant or bookkeeper. Manage subscription"
"Your account has been disconnected by your accountant or bookkeeper. Manage subscription"
Select Manage subscription in the banner, or go to Business settings > Subscription, to reach the Subscription page.
What you see there depends on whether your account has had a free trial before:
No trial used - select Start a free trial to begin a 14-day trial before committing to a plan. You can buy a plan at any point during the trial from the same page.
Trial already used - you'll go straight to plan selection.
If your account was disconnected, you'll see a Change who pays button on the Subscription page instead. Selecting it takes you to the same plan selection flow.
After cancellation or expiry
Whether your subscription was cancelled manually or expired automatically, the resolution is the same. Select Manage subscription in the banner at the top of your Dext account, or go to Business settings > Subscription.
Automatic cancellation after failed payments
If a payment fails, Dext retries the charge automatically before cancelling your subscription. Your account keeps working while Dext retries.
For card payments, Dext makes up to 4 attempts:
Attempt 1: on your billing date
Attempt 2: 3 days after the first attempt
Attempt 3: 5 days after the second attempt
Attempt 4: 7 days after the third attempt
In the meantime, there are 2 things you can do to help prevent automatic cancellation:
Check your billing details in Dext and update them if anything has changed. For details, go to How to manage billing details for your Dext business account
Contact your bank — in some cases, it's the bank that's blocking the payment.
All attempts typically complete within 15 days. If the fourth attempt fails, your subscription is cancelled, and your account expires — to restore access, you'd need to resubscribe.
Note: If you pay by Direct Debit, Dext makes only 1 payment attempt. A Direct Debit payment usually goes through within 7 working days, and your account keeps working while it does. If that attempt fails, your subscription is cancelled automatically.
After automatic cancellation, Dext issues a credit note for the failed renewal invoice. You'll find it in your Sales inbox.
Buy a plan
Once you've reached the Subscription page, the steps to choose and complete your purchase are the same regardless of how your account expired. See How to buy a plan for your Dext business account - Choose your plan.
Frequently asked questions
I’ve updated my payment details after a failed payment. When will my account work again?
Your account keeps working while Dext collects the payment, so you can continue using it. It only stops if your subscription is cancelled after the last payment attempt fails.
When you save a new card or switch to Direct Debit, Dext tries the failed payment again straight away. Business Admins still see the We couldn’t process your payment banner until the payment goes through. A Direct Debit payment usually goes through within 7 working days.
If your account has already expired, buy a plan to reactivate it. Your plan is active as soon as you complete the purchase, even if you pay by Direct Debit.
Can I reactivate my expired account from my phone?
This depends on how your subscription was paid for.
If you paid Dext directly, open Dext in a mobile browser and follow the same steps. The Dext mobile app doesn't support renewing a Dext-billed subscription.
If you subscribed through the Apple App Store or Google Play, you can buy a plan again in the mobile app. Go to More > Subscription, or tap Buy a plan in the expired account banner. Only the account owner sees Subscription in the mobile app. For more, go to Manage a Dext subscription bought through the App Store or Google Play
Can I still upload documents while my account is expired?
Yes. Documents you upload while your account is expired stay in Processing, and Dext doesn’t extract their data until you buy a plan. Each document shows an Account expired label.
To enter the details yourself, open the document and select Move to inbox. This skips extraction. The item then appears in Costs with To review, so you can edit it.
Can Dext send me a payment link?
Dext does not send payment links. To reactivate your account, complete the purchase yourself through the Subscription page in your Dext account, as described above.