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Dext Payments (Beta): Customer onboarding

Learn how to sign up, complete KYC verification, and set up your Dext Payments (Beta) account so you can start making payments with ease.

Updated this week

Important: This article is about the Dext Payments Beta, an upcoming feature currently in development.

What is KYC and why is it required

KYC (Know Your Customer) is a legal requirement to confirm your identity and business legitimacy. It protects against fraud, money laundering, and other illegal activity.

Airwallex handles KYC checks so it can safely offer payment and wallet services in places like the UK, EU, Australia, Singapore, Hong Kong, and the US.

Dext Payments’ role in KYC

Dext Payments facilitates the KYC process on behalf of Airwallex. Without successful KYC, Airwallex cannot legally offer payment, FX, or wallet services, meaning you won’t be able to use Dext Payments until verification is complete.

Create your business account

Before you can start using Dext Payments, you’ll need to verify your business and get approved by our payments partner, Airwallex.

The setup process depends on whether you're the business owner or acting on behalf of the business.

If you are the business owner

You’ll need to provide:

  • Your business details​

  • Proof of your identity (e.g., passport or driver’s licence)

  • Your phone number

  • Details of all company directors
    ​​

If you are not the business owner

You’ll need:

  • The business details​

  • Proof of your identity (e.g., passport or driver’s licence)​

  • Your phone number​

  • Details of all company directors​

  • A signed authorisation letter confirming you’re allowed to open this account on the business’s behalf​
    ​

Set up your account

  1. Review and accept the Dext Beta Programme Terms of Use​

  2. Click Set up account to begin​

Final step: account approval

Airwallex will review your documents and let you know once your account is approved and ready to use.

Will I need to do KYC again?

Sometimes, yes. Airwallex may request updated info if:

  • Your business details change (e.g., new UBOs or directors)​

  • There’s a shift in your payment activity​

  • Regulations require a re-check​

If needed, you’ll be notified by email or in-app.

What if KYC fails?

Your verification might not pass on the first try. Common reasons include:

  • Mismatched or unclear documents​

  • Expired ID​

  • Incomplete ownership info​

  • Unverified or inactive business registration​

  • Involvement of high-risk jurisdictions or sanctioned entities

If this happens, Dext Payments will:

  • Notify you by email and/or in-app message​

  • Indicate which information or documents require updating. This is commonly referred to as the Request for Information (RFI) process.

  • Pause onboarding until the issue is resolved

You can then resubmit the required details for re-verification.

Note: If your business cannot be verified or is found non-compliant, Dext Payments will not be able to provide payment services.

While you wait: set up your account

Even while KYC is in progress, you can get your account ready.
​

Add your authentication device

To approve payments and view sensitive info, you’ll need to link a mobile authentication device. This is part of the Strong Customer Authentication (SCA) requirements under PSD2.

To add a device:

  1. Open the Dext Mobile app (download from your app store if not installed).​

  2. Scan the QR code shown in your web app to pair your device.​

  3. Approve the device when prompted.

Without an authenticated device, you won’t be able to process payments or access restricted data.

To remove a device:

  1. Go to User Settings > Payments.​

  2. Select the device and choose Revoke.​

  3. To add another device, click Add and repeat the setup.

Note: If you’re the Payments Owner and remove your only device, you’ll lose access to authentication-required actions. You’ll need to contact our Support team to restore access.

After your account is approved

Once KYC is done and your account is active, you can:

Set up permissions

By default, access to Dext Payments is limited to Practice, Client, and Business Admins. These users can invite others and assign them the appropriate Payment Admin or Standard role and permissions.

To manage access:

  1. Go to Payments > Permissions​

  2. Click Invite User or edit an existing one​

  3. Choose the right access level​

  4. Save your changes

Note: You can update or revoke access anytime. See the Payment Access, Roles, and Permissions guide.

​

Set up approvals

This step ensures that only the right invoices are paid by establishing simple yet robust Payment Approval workflows.

To create an approval workflow:

  1. Go to Business Settings > Approvals > Payment runs

  2. Click Create Workflows

  3. Complete the workflow steps.

  4. Save your changes

See also the Payment Run Approval Workflows guide.

Connect your Payments wallet to Xero

This step creates a new Xero Bank Account and sets up bank feeds. This keeps transactions updated automatically and makes reconciliation effortless.

To connect your payments wallet to Xero:

  1. Click on Connect Wallet

  2. A bank account is created and now linked to your Dext wallet and set up for bank feeds.

You can now go ahead and add funds to your Wallet (see Wallets guide) and create your first payment run (see Supplier Invoices and Payment Runs guide).

Best practices for smooth onboarding

  • Submit clear, valid documents - Make sure IDs and business documents are up-to-date and legible.​

  • Check for consistency - Names, addresses, and registration numbers must match across all documents.​​

  • Include complete ownership details - Provide information for all directors or beneficial owners (UBOs).​

  • Set up your authentication device early - This ensures you can access payment approvals as soon as KYC clears.​

  • Review permissions carefully - Only grant approval or submission access to trusted users.​

  • Keep information current - Update business details promptly to avoid future re-KYC holds.​

  • Monitor your inbox - Respond quickly to any KYC or Airwallex review requests to prevent delays.
    ​​

Following these steps helps keep your account compliant and ready for payments as soon as verification is complete.

Payments Beta videos

Payments Beta: Enabling for client or business account

Payments Beta: Setup and KYC

Payments Beta: Managing Roles and Permissions

Payments Beta: Building Approval Workflows

Payments Beta: Making Your First Payment

Payments Beta: Funding Your Wallet

Payments Beta: Registering a Device for Payments Authentication

Payments Beta: End-to-End Setup: Payment Runs for Accounting Teams

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