This page contains some common errors encountered when using the Connect desktop application with Sage 50, and how to troubleshoot them.
Username already in use
Causes:
The same username used to integrate with Connect has also been used to perform a different integration (e.g. the previous desktop integration)
The Connect app is currently syncing
A document is stuck in Sage 50
Troubleshooting:
Uninstall any previous desktop connectors and restart your computer or service
Check your 'user connections' in Sage 50
Clean the Sage 50
Create a new username and password in Sage 50 and update it in Connect
Check for an update to the Connect app, and install the latest version
Connect does not install
Causes:
You do not have administrator privileges on your computer or server
Connect is being blocked by your firewall or antivirus programs
Troubleshooting:
Install the Connect app as your computer or server's admin
Add Connect to your antivirus or firewall's whitelist
The 'Publish' button is greyed out in Connect
Causes:
Connect is offline