This article covers the error messages you may see when publishing items from Dext to Sage Accounting, and what to do to fix each one.
Note: The error message may still be showing on the item after you've made the fix in Sage. This is because Sage returns the error from the previous publishing attempt. Selecting Publish again sends a new request - if the category is correctly configured, the item will publish successfully.
"Sorry, we cannot verify that your Sage Accounting account is active"
This message comes from Sage Accounting and indicates a discrepancy with the Sage account. Contact Sage Support to check whether the account is active, then retry publishing once any issues have been resolved.
"You cannot add tax, your business is not registered for tax"
This error comes from Sage Accounting and usually means the business is marked as not VAT registered in Sage.
To fix it:
Check the business's tax settings in Sage to confirm whether it should be VAT registered.
If it isn't VAT registered: remove tax from your line items in Dext before publishing.
If it is VAT registered: update the tax settings in Sage, then refresh your integration data in Dext. See How to refresh your accounting software data in Dext for details.
"Incorrect category for Sage Accounting, please select an appropriate category before republishing"
This error appears when the category assigned to the item isn't configured for the type of document being published in Sage Accounting. The fix is made in Sage Accounting first, then in Dext.
To fix it:
In Sage Accounting, go to Chart of Accounts, select the category, and enable it for the relevant document types under Visibility. For help with this step, see Set up your chart of accounts in Sage Accounting.
Refresh your integration data in Dext - see How to refresh your accounting software data in Dext for details.
"Action restricted for Start in United Kingdom"
This error appears when Publish to is set to Purchase Invoice, but the Sage Accounting Start subscription doesn't support publishing to that destination.
There are 2 ways to fix this:
Change Publish to to Other Expense on the item, then publish again.
If Purchase Invoice is required: upgrade the Sage Accounting subscription, then reconnect the integration in Dext. See How to reconnect or change your accounting software in Dext.
"Publishing successful but item images are too large to be sent to Sage"
This message appears on expense claims when the Publish item images for expense claims setting is enabled, but the combined image file size exceeds Sage Accounting's limit. The claim itself has published successfully - only the images weren't transferred. You can archive the item.
To prevent this happening again, you have 2 options:
Disable Publish item images for expense claims in your Sage Accounting integration settings in Dext: go to Business settings > Connections, select Manage next to Sage Accounting, then select Settings and turn off Publish item images for expense claims.
Create expense claims with fewer items to keep the total image file size within Sage's limit.