Clearing the cache and cookies in your browser is an essential troubleshooting step for resolving common browsing issues.
The cache stores temporary website data to help pages load faster, while cookies store login details and site preferences.
Over time, these files can become outdated or conflict with updated website content, which can cause problems such as pages not loading correctly or previews not displaying in the Dext web app.
Clearing your cache and cookies ensures that your browser loads the most recent version of every page and removes any conflicting stored data.
Clearing Cache and Cookies by Browser
The process for clearing cache and cookies may vary depending on the browser you use. Use the links below to access instructions for each browser:
Quick Shortcut for Most Browsers
If you’re using Google Chrome, Microsoft Edge, Mozilla Firefox, or Internet Explorer, you can quickly clear your cache and cookies using a keyboard shortcut.
To open the clear browsing data window:
Press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (macOS).
Select the data you want to remove, such as cached images, files, and cookies.
Click Clear Data or Delete to complete the process.
Close and restart your browser to apply the changes.