How to Pause your Dext Prepare Subscription

Customers on a Business, Business Plus or Business Premium plan can pause their Dext Prepare subscription for three months from the date of suspension.

If you’re an Accountant or Bookkeeper Partner on a Streamline or Optimize plan please contact your Account Manager to discuss your options.

Note: Account subscriptions can only be paused once. If you decide to resume your subscription anytime within the 3 month pause period, you will be unable to pause the subscription again.

  1. To begin, click My Profile on the navigational sidebar, then Subscription.
  2. Then select the Billing tab.
  3. And click on Cancel subscription.

  4. Select I would like to pause my subscription for 3 months.


5. You will then see a confirmation showing when your account subscription will resume. If you’re happy with this, select the Pause subscription button to close the window and pause your subscription.

6. You will then see a yellow bar at the top of your screen confirming the resume subscription date. You can always reactivate your subscription at any time within the next three months by clicking on the Reactivate link at the top.

To reactivate your account, simply click on the link at the top of the page advising you to Resume it at any time.